Chase Bank

The customer service has always been excellent at this branch. The staff is friendly and the wait times are usually short.nnWhen my debit card did not work to deposit cash, I was told that the card was expired. Turns out a new one had not been sent. The teller helped me on the spot and ordered me a new one.nnTheir notary service is very good.

HAVE BANKED HERE FOR YEARS, THE SERVICE AND BANK EMPLOYEES HAVE BEEN HIGHLY COMPETENT, PROFESSIONAL AND PERSONABLE. HOWEVER, THE LAST FEW TIMES I HAVE HAD OCCASION TO GO TO THE BANK THE SERVICE HAS GONE DOWN TO AN EXPERIENCE I HAVE NEVER SEEN IN A BANK OR ANY BANK FOR THAT MATTER. ON MY LAST VISIT TO THE BRANCH THERE WAS A SHORTAGE OF STAFF, and I WAS TOLD TO COME BACK IN A COUPLE OF HOURS. WHEN I ASKED TO SPEAK TO THE BANK MANAGER I WAS TOLD HE WASN'T AVAILABLE EVEN THOUGH HE WAS SITTING IN PLAIN VIEW. I HAVE HAD A SPECIAL LOYALTY TO THIS BANK. IF THE BRANCH DOES NOT IMPROVE ITS CUSTOMER SERVICE I WILL SADLY HAVE TO TAKE MY MONEY TO ANOTHER BANK AFTER MANY YEARS OF LOYALTY..

This place is a joke. I have been a customer for over 15 years and my husband went in to get a single roll of quarters and they told him no he had to call at least an hour ahead of time and that they couldn’t help him until Monday, what a joke! 15 years of being customers and we can’t get a single roll of quarters? Pretty petty I know but you’re a bank and the rudeness wasn’t appreciated, it was like they went out of their way to be rude every step of the way!

Worst experience ever my stimulus comes in the guy says it will be available in 2 days!? What 2 days then I go to the bank in 2 days and she tells me the deposit has been returned. Then I get a short very bad costumer service that hangs up on me after asking me if I have my account number that I can not access because my online banking is not working! So now it's going to be a week and no idea if or when I will get my deposit! Don't ever use this bank just another waste of time and money! If anyone wants to open a Bank online let's do it I have the know how it you have the funds!

Bank tellers are rude and can’t even say hello and thank you. Banking manager is also clueless when it comes to corporate companies “DBA” doing business as. Take your business to local credit unions. They don’t deserve our money.