Inspira Medical Group Primary Care Sicklerville

I have been a patient here for over 16 years. I didn't complain when they changed hands the first couple of times, and procedures changed, No problem. I didn't complain when my doctor was never in the office and I had to see the nurse practitioner, No problem. When I had to deal with their petty rules I didn't complain, No problem. But my recent experience has truly made me angry. I called my doctor's office and spoke to the nurse practitioner and told her my symptoms and could I come in and be checked out. She rattled off a bunch of symptoms to which I told her no I was not experiencing not 1 of them. I told her I had some pain in my jaw line and some neck pain a few days before, perhaps my glands and she told me to go to ER. I asked her why I could not come in to the office and she said since I have a history of high blood pressure that it could be problems with my heart and I should go to the ER. I conceded, and asked if I could just go to Urgent Care. Again, she insisted that I go to ER because only there could they perform the proper tests. At this point I don't agree with her but I am now scared to death thinking I may have some type of heart condition. I was in pain, scared and not sure which way to turn. I couldn't believe I was being turned away from my doctor's office. I decided to contact my benefits person to at least see what I was in for financially if I went to ER. I told her what had been said to me and she told me that was ludicrous! After all, she said, that is the reason you have a PCP and the reason they have urgent care facilities. Now I'm starting to think I am not so crazy. I spoke to a couple more people who all thought this situation was way too much. Finally I decided to go to Patient First and find out what was actually going on with me. There the doctor listened to my symptoms, did an exam, and ran tests to determine that I had an infection. How about that a simple infection! No heart problems!! Imagine my relief! So thanks for nothing Inspira Medical Group. You should be ashamed of yourself turning your patient away. And why was that?? Because you had no idea what to do or what the problem was? Maybe you just didn't want to have to see yet another patient that day? I don't know and I don't care! All I care about is the insensitivity I received from a nurse practitioner who obviously has no clue how to have compassion.

Left 2 messages Sept 2019 regarding questions with my bloodwork. As of today July 2020, still waiting for them to call me back. Definitely looking elsewhere!

I went there twice Take turn me away I set the 1st time for 45 minutes a sack to 2nd time for 30 minutes I had a covert test but they still turn me rice said they couldn't see me because I had a test this place is garbage

This place is still great. I've been coming here 15 plus years and Doctor Hilgado is pretty good! The staff is really friendly and understanding. I was out of my medicine and they even were able to get me a prescription written out for the next day. You can schedule and reschedule appointments and see test results on their patient portal

I have been taken my father in law here for years when the staff changed its hard to get an appointment for dr Holgado I will never recommend dr Epstein she was very unprofessional she didn’t make sense with her diagnosis she said my father in law should stop taking a lung medication without even saying talk to you pulmonary first! Never go to dr Epstein again!. The nurse and receptionist area very nice and helpful