Umpqua Bank

Called on the phone asking for an important transfer from one account to another and the crew was so incapable of taking care of my transaction they told me I’d have to get in contact with my home store (Eugene) in order for it to be done after waiting to call me back until 4:05( Umpqua closes at 5) so my wife just decided to call bs on their Incompetence and called the cardinal location turns out the manager there was able to solve it no problem and within five minutes pretty much making whoever was the staff and manager on duty today look absolutely useless . Just know if you experience the same situation as me there are locations that can help

Great service at this branch, I drive out of my way to see the awesome tellers/bankers at the Tualatin branch.

Excellent customer service! Branch was kind enough to count two small bags of change for my party while we were in a hurry. Much appreciated!

Claims yo be the best bank! Must be a joke! Worst customer service ever! Why not be more for your loyal customers for over 5 years instead of not caring that they want to leave or even be more empathetic but nope they don't care or even try to call you back? Worst ever never felt less appreciated from a bank in my life!

Service is great. Location is horrendous, unless you can walk there. Parking, and traffic in this area, is ka-razy.