U.S. Bank Branch

So twice in one week to my father and I we have received bad attitude from this older lady at the drive through window we have had our business with this branch for over 10 years it is very disappointing that one persons attitude brings this branch down the owner of this place should do something about her attitude.nI mean she might be going through some hard times herself but no excuse to treat customers the way she did I get there’s rules specially taking a big sum of money out but she didn’t even let me get a word out to tell her what was going on she was horrible definitely avoiding her at all cost.

I go to US Bank everyday - we deposit money from our store everyday at least 3,000 per day. We used to call and request change because our business uses large quantities of change but due to viruses we now go through drive thru and we now only request smaller amounts because we do understand that you guys are having a issue with change. So today I told her and what I wanted and she was not nice at all - shut off micro phone held up my box and and acting like I really ruining her day - gave to the young guy also working and walked off. I asked him what am I doing wrong he just shrugged his shoulders and got my order!nIf you don't want us coming to drive thru - then say that when we come . Tell us how you want us to handle our requests and we will comply . What are we doing that she does not like!

My husband and I had an appointment to sign paperwork with a banker. While with the bank a customer ( a man) started yelling at the teller ( a female) and cussing at her because she couldn’t empty his account at that moment. There were 2 bankers (each helping customers) 2 men employees in an office in back talking and not one employee stepped up to help this poor teller getting yelled at for doing her job. The line of customers is at the door all watching this. Once customer ( a man) finally says something to the irate man And they get into an argument almost turning into a fight and a lady comes out from a closed door office and asks if anyone has called the police and nothing else??? My husband then stands asks the the customer in line who stood up for the teller getting yelled at to come outside with him and explained that him interjecting isn’t helping the situation and suggests he go through the drive through again all while the men employees In the back office and the personal bankers just watch what is happening. Most unprofessional thing I have ever witnessed. We couldn’t get out of their soon enough!!!!

Conveniently located easy access walk-in to do your banking with a personalized tell her or walk up to your ATM

Made an appointment hours in advance and was told I had to wait outside until receiving a text due to covid19. After standing outside for 15 mins past the scheduled time with no text, I went in and was told they were helping a walk-in customer instead because I was outside. Another banker offered to help me and the manager wouldnt allow it because a customer with an appointment was coming in 10 mins and might have to wait. The manager said I could go back outside for another 20-30 mins and they'd give me a call when they had time to help me. Thought it was a joke at first but he was completely serious. Absolute worst service and manager I have ever come across.