Thomas Jefferson University Hospital

after 3 appointments, 1 was changed without my knowing, 1 was pushed back 2 months, another I waited an hour only to be told that I would need to come back tomorrow since doctor couldn't see me today.nnThe doctor wasn't any better, 1st appointment, scheduled 3 months after my call - they didn't have access to my blood work and rescheduled for another 3 months later (this could have been sorted out in a day). After the 2nd, 3rd visits, I was left in the dark waiting for medications that never came in.

This neurology office needs to fire the person's who do appointments. Very VERY RUDE. ONE OF THEM CANCELLED MY APPOINTMENT AND I WAS NEVER NOTIFIED THE DOCTOR WAS NOT IN....45 MINUTE RIDE 8AM ON DEC 27TH in the VOORHEES NJ OFFICE... SHE WAS VERY RUDE FROM THE BEGINNING. THIS IS NOT SOME JOKE!!!!nI expect someone to contact me about this matter. Whomever canceled this appointment can be found. Theres always a way to find the culprit.

My visit was quick and during the visit I felt everyone was pleasant.nHowever, I did not feel Dr. Dong was concerned with the pain I've been experiencing in my joints. I had X-rays done on my back a year ago & the doctor who evaluated my x-ray reported facet arthropathy. This year, I have been experiencing the same pain in my elbows, knees and wrists. I was not requesting any pain medication from Dr. Dong as I don't take narcotic drugs. I simply requested an x-ray script to rule out any arthritis in my joints. Dr. Dong stated I was too young to have arthritis and completely disregarded my request. Mind you, she had a copy of the x-rays from a year prior. This was my 1st time seeing Dr. Dong. I was told my regular doctor left the practice. I can only imagine why and will be researching to find his new practice so I may get the care I deserve. Not only did I feel disregarded at my appointment, I was also disregarded after. Dr. Dong called in an anti inflammatory for my joints. She first called in a gel form. When that was denied by ins. she called in a drop. That was also denied. Instead of calling in the tablet form her office decided to inform me that I'd have to pay $230 for a prescription that is not covered. Mind you we aren't even sure yet if this prescription will work. After over a dozen calls back and forth to the office and my insurance company, I found the tablet solution on my own and after 7 days I was able to finally get the prescription- fully covered by insurance. I feel as though someone who went to school for as many years as Dr. Dong that she should've been aware this medication came in a tablet form and should've tried all avenues before giving up. I was promised several times by the office staff they were on top of it and would call me back. I never received a call back until I finally requested to speak to the manager. She stated Dr. Dong was too busy with other patients (as if I was not a patient who'd been waiting 7 days for relief) to call in the prescription, but she would see what she could do. Finally the prescription was called in. Customer service is awful at this practice & I did not feel cared for by Dr. Dong as I always have with my regular doctor in that office. I am very disappointed, but I guess after 5 years it is time to move on to another practice.

What an awesome care they take! They provide proper and complete care to the patient. My granny had a heart blockage and they said do not need to worry about, will take care of it, and they did, it was bit hard for granny to revive as she is in her 80s, good job guys!

They are the worst I have pain shotting down my leg and its swollen they didnt do anything at all for it worst place ever dont go here