U.S. Bank Branch

I have never been treated so poorly by any business. I made a mobile deposit of a check and was given $225 of it available immediately. After I had spent some of the money, the fraud department retracted it. I ended up getting ND 5 overdraft fees. Three of five were refunded after I was told “it wasn’t there fault but to be courteous, they will do so”, “you shouldn’t have been spending money you didn’t have” and “this is your error, not the banks”. Days later, I received a letter in the mail stating all overdraft fees associated with the hold would be waved if the check was paid and not fraudulent. I called the customer service line and he told me all fees would be reversed the next day after the check cleared. The check cleared but the fees were still there. I then took the letter to my local branch and they told me to call the customer service line again. By this time, I had spent many lunch breaks at this branch trying to get fees reversed because of this mess plus the time spent talking to the customer service line several times. I told them I wanted to close my account instead. The teller had the audacity to then say, “You need to know that you brought this upon yourself”. I then told her to not take it personal, but I wanted my account closed. They are beyond unprofessional. I had been with US bank for 10 years and in the last two weeks I have been treated so badly by this branch in particular along with the customer service line. I wouldn’t recommend this bank to anyone. Do not go here. Not only do they just want your money, but they will treat you awful, too.

Often long wait times & people walking out after a long wait.

Has no restrooms and it charges fees for everything

Other than the bank tellers being polite and kind I have nothing good to say about US Bank other than they are Nation Wide. Also, This branch has no public restrooms.

Great personal service. Thanks U.S. Bank.