Map
Detailed Information
- Place Types Bank
- Address 641 Mall Ring Cir, Henderson, NV 89014, USA
- Coordinate 36.06422,-115.0425677
- Website https://locators.bankofamerica.com/nv/henderson/financial-cente
- Rating 2.5
- Compound Code 3X74+MX Henderson, NV, USA
Photos
Reviews
My company is merchant with boa, but
Since covid they eliminated merchant services, causing long wait times. I will say service is good when you finally get to the counter.
I have been with Boa for 25 plus years as a merchant account and private account. I have seen good customer service decline over the years. Tellers always great but reduced staff make the wait times horrible. Now with covid it is way worse. Reduced hours and reduced tellers. I was there today and waited at least 30 minutes in 104 degree weather before being able to even able to enter the bank. I am a senior and am in line with even older and disabled persons. When I finally get inside there is 2 tellers (it takes over another 30 minutes to get to the teller). I ask the security guard why don't they have more tellers to, get the people through and he says employees have to be reduced (business side jammed pack with employees and people but only 2 tellers on the banking side) and we have to keep people safe. Like having seniors and disabled standing in 104 degrees is safe. So I grab bank manager, Jim and he says that they have to let tellers go for lunch and that is why they are low tellers and I suggest having more tellers and extra one to give breaks. He stares at me blankly. I find out that the manager for the Henderson area is in the building so ask and get to speak to her, her response is that this bank is the busiest in Henderson so I respond then wouldn't you have more teller? And she responded that they do.. when I told her that it is not safe to have people standing in the heat, she stated that they will soon be putting tents up so people are shaded from the sun. OMG, just put more tellers on and greatly reduce the wait. I got the contact info to take it higher up but won't hold my breath. Will be searching for a bank that values their customers with good customer service in the meantime...
They are very rude. I was waiting for credit card service about 30mins and I was only one waiting. But when another customer came, they let him in first. So I told them I was first, but they just said the new guy just came was the first. Then they told me the credit card service cannot handle here in rude way. They didnt even ask me what I needed when I was waiting for 30mins.
Cant give negative points or I would maybe like a carrot or a potato cause they grow underground . Nasty like a radish worst customer service skills If your business could leave the open market and crawl back to the ashes you started from no one would lose any sleep over it.
I met with Don here he helped me solve a huge problem I was having with pure experience knowledge I am grateful I really love bank of America best banking experience I've ever had I will continue to bank with you guys for the rest of my life amazing guys five stars two thumbs way up
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