One Nevada Credit Union

This has always been my go to location for any banking transactions. I have never been disappointed with their service. I usually get the same person each time, the nice young lady that sits on the far left desk. She is Hispanic and sits closest she to the window. She has always been so helpful and made me feel very comfortable. This time I came I was helped by the branch manager, Cindy, and I felt very uncomfortable, awkward even. She made me feel that she was by force servicing me. Did not get a copy of my transaction that I completed or gave me any information, Information I usually get with my usual person. I am not one to complain and tend to easily make conversation with everyone and anyone. I just think this might help better the vibe.

Went to this branch with some questions about getting a loan on my lunch. Arlene answered all my questions and got me in and out so fast. I couldn't even believe it. Everyone here is so friendly and I usually go around noon to 1 o clock and have never had to wait. I suggest this branch to anyone. I used to go to the one on Charleston and Nellis but it doesn't hold a candle to the customer service Arlene gave me. You got a customer for life.

Thank you Arlene you are a beautiful person thank you for all the great service and help you give me ❤️

I used to love this branch. They USED TO BE very helpful and wanted to help you. Lately when I go in for some answers and some education on my finance and banking needs, they just say "Go online to do it" or "Fax them yourself". I would prefer being told of my options and the best course of action. Lately, they do the absolute minimum to get you away from their desk and on to the next person. I've been very respectful and humble when I try to get some answers. They also SEEM polite (or just say polite words), but the overall feeling is that they want to help as little as possible. Maybe its because I wasn't trying to finance a house that day (but I was trying to buy a car). Anyway If that's the case, I will take my banking needs elsewhere.

Applied for an auto loan and after everything was said and done they told me they can't finance my loan because the dealer didn't have the title. That is after i went there and asked what they all needed and nobody bothered to say anything about the title. Will never use again and closing my account