Hillcrest Animal Hospital

Love them, their staff are friendly and helpful, they will do anything in their power to help your babies. Their vets and staff truly care about every animal that gets brought in there. Very reasonably priced also.

My family and myself have used this vet for over 30 years. Due to ownership change, the service has drastically changed. All docs will take lunch, together, at the same time for an hour and a half leaving no doc at the vet. Thus, creating a bottleneck for service. While I understand the docs must eat just as any human, staggering a lunch hour might be a better idea for flow of business opposed to clients being turned away and then having to wait for over 30 minutes just to be checked in once they return after lunch. This has happened to me on multiple occasions. While there might be underlying facts that I am unaware of, sometimes a persons lunch hour is the only time they have to run errands. The most recent experience I was faced with was related to this type of scenario. I arrived to have a male GSD checked out for a slightly limp he has had for a couple of weeks, nothing life threatening. I was informed that a tech was not qualified to look at the dog and a doc must. However, all docs were gone to lunch. Nevertheless, I politely said okay as I was asked to return at 1245 to beat the 1pm rush for when the doctors arrived back. I followed the instructions that were given to me by the front desk and upon my return, I was asked if I had an appointment. I explained the earlier morning scenario and how I was told to come back at 1245. I was then told that they are not taking any walk ins and I must come back on another day. At this point, given I have experienced this on multiple occasions, decided to pull my dogs records and I have now switched vets, which is unfortunate after the years we have been with this company. Also, the new vet had stated they had four other new clients that switched from Hillcrest within the last two days.nnAlso, I have had two minor surgeries with my dogs at this dog with the new owners care. One was to have a small infected hair removed from ones skin, the other was to neutered. Both dogs now pant at a relatively fast rate at times post surgery. I had the vet look at my female (the first surgery) due to this issue. I was prescribed some pills and said if it hasn’t been corrected within 3-5 days then to bring her back immediately. Five days went by, I called to confirm to bring her back. I was told to continue giving her the meds and watch her for another week. This condition, while does not happen as frequently... as in every night for hours but still multiple days a week for various times... still occurs. I have not sought further treatment/cure from this vet due to how it was felt “pushed off” when I inquired regarding how I needed to bring her back “immediately” if it wasn’t fixed after 5 days.

By far the best animal hospital I have ever had used. From day one they have been right there ever step of the way on my k9s health and treatment. They make calls to check up on him and show a general concern for the animals they service. Customer service is amazing and everyone there is just a pleasure to talk to and deal with. Highly recommend.

This vet used to be amazing but something changed for the worse a few years back. I took my new puppy in to get his shots which was 3 rounds and each time the vet looked him over and said everything was fine as the breeder I got him froms vet certified as well. Fast forward 7 months to when I got him fixed and the bill was way more than quoted when asked why they said one of his testicles hadn't dropped after specifically telling me 3 different times prior they had by 2 different vets there. Also depending on who you speak with their policy has now changed so heartwormer cannot be sold without a heartworm test.

Took my perfectly fine cat to simply be spayed and was informed she had went “brain dead” and did not make it. I understand things can go wrong but I was made to feel that this was all my fault even though she wasn’t in my care. I have heard horrible things about this hospital but have tried to give them the benefit of the doubt. After my own personal experience and the way they handled the situation, I will never allow my animals to go back to this hospital.