Bank of America (with Drive-thru ATM)

Only one teller working on Friday afternoon. Line is out the door. 8 people in front of me and 2 behind me. 2 other tellers are talking and ‘doing paper work’ instead of helping customers.

This bank has the LEAST helpful tellers, when they even have one. Lines are out the door, just to tell you they wont help you. They will find any excuse to turn you away. They make up completely invalid reasons why they refuse to help you. Most have severely broken English and fail at any attempt to communicate with you. Its impossible to even make a deposit. This is why I refuse to bank here now.

Bad service and rude employee there I will never go there again.

It was fast and easy to get money.

This is clearly the destination that KCKs growing diverse population chooses to conduct their business. That’s great, but as such, they need to do more to meet that demand. I hate going into a bank so it’s rare that I do so, but EVERY single time I’m here there is a line out the door. What’s the point of having 8 teller windows with only one or two people working. Then the beach manager s just walking around aimlessly. You see all these people, humble yourself and jump on one of these windows. It looks nice in here though and glad they have bilingual staff to help people feel comfortable.