INTRUST Bank

I have been going to this location since my first savings account (almost 30 years) and have never had a bad experience. The staff makes you feel at home with a neighborhood bank kind of way. Previous bad reviews must be for another location, this bank has the best rating in my book. They have always greeted me with a smile and I have never waited to be helped for longer then a moment. Go in and grab a coffee, see for yourself. ud83dudc4d⭐⭐⭐⭐⭐

Every time I come in the staff is inattentive and only acknowledge customers when it's convenient. Having worked at a bank for many years, customers understand you're busy but don't feel valued when ignored. I've never been so put off by customer service than when I visit the central location. There are near constant personal conversations happening that could be spent on simply engaging with customers. Could really use some training on customer service. Simply greeting a customer as they walk in would make a huge positive impact. A smile or two wouldn't hurt either.

I went to get something notarized, sitting in a chair in the waiting area. One employee socialized with a customer, and I could hear the entire conversation--not business related. Another employee did paperwork at his desk. After a few minutes of no one helping me, I left and went to the branch at Central and Rock Road, and received prompt service. I was in and out in about two minutes (less time than I spent sitting in the waiting area at the first branch). With the labyrinthine menu choices and long wait times on their phone line, and the monthly fees I now receive on each account (despite having been a customer for years, and having checking, savings, and CD accounts), this is yet another reason to switch banks.

Customer service needs approving. A greeting coming in and pulling up outside would be nice. I sat there waiting on my check to be cashed and the lady didnt say a single word until i ask for a pen. Then after that still didnt say anything. I waited on my check to be cashed for longer then it should of took and was the only customer outside.

Great branch! Really love Ms. Ball - made great experiences with her! Will always come back.