KS StateBank

Rough bank for business accounts- no technology: online banking is straight from Y2K- there is no way to reset your password without calling in. The associates never follow-up on requests and make everything seem like the customer's fault.nnThey will service charge you for nearly everything and simply do not offer the value they should as a smaller bank. I moved my accounts and haven't looked back!

Completed a VA-home refinance with Doug Bowdish at KS State Bank. Highly recommended. Doug was thorough, patient and knowledgeable. Answered queries promptly with excellent follow-through. Would do business with Doug again.

I don’t think I’ve ever written a bad review before but feel people should know what they might experience before partnering with K-State bank. Yesterday I called to let the bank know I couldn’t find my card. I told them I planned on coming to town Saturday to get a new card, and Inconviently they do not print new cards on Saturday. I still have a picture of my card so I can put in the card number manually when I make a purchase, so I asked them to hold off canceling and ordering a new card until Saturday when I can get cash out. They said that was fine, but since I told them I lost it, they said I could not make any disputes if someone else was charging my card, which I completely understood. Today I got a call back saying that they turned off my card without my permission, even though I claimed responsibility for further charges. I have no other form of payments (I use my credit card for work expenses), and was given no warning. They have also canceled my card in the past when they thought There was fraud on my card when there was not, and never got a call to confirm, again leaving me with no other form of payment. One time they sent me a new card, but didn’t document that they had sent me one, so I had to wait not 10, but 20 days because they had sent a second card and the first card was invalid. Lastly, something else that is super frustrating is how they ask you to update all information on their mobile app, which is constantly having bugs, is not user friendly, and when I do send them a message to update information or get a new PIN number, I receive no response. Do not tell people you have to do things through the mobile app if you do not have enough customer service to follow up with their request. These are just a few reasons why I plan on switching banks, I have asked several people about their local banks and in comparison everything about kstate bank is inconvenient.

This bank is awesome. The staff are friendly. Loan process is easy. You can bring in a jar full of coins and get bills back. Their overdraft checking account is great.

Employees were helpful and nice in my short experience here.