Citizens State Bank

I'm the Financial Controller at a large fruit processing plant in WA State. We deal with one large state bank and one international bank for our daily operations. Yet, when the COVID-19 virus made an impact on our capacity to work, it was Citizens State Bank that guided us through the CARES Act Payroll Protection process to get funding to help us get people back to work and prepare for the harvest season. The other banks either weren't capable or had too much bureaucracy in place that made working with them impossible. Vice President Walker Trimble and his associates have been very professional, personable, and caring. There is a genuineness and goodness about these people. If it weren't for the great distance, I'd lobby with our GM to change to Citizens State Bank for some of our banking needs.

This bank is unbelievable! They wouldn't cash a check that was theirs. One of their own members wrote me a check for $40 and I took the check to their bank because it was in town and convenient and they told me they could not cash it because I didn't have an account with them. I informed them that I bank at a credit union but this check is one of their checks from one of their own members. I asked if the member that wrote me to check didn't have any money in their account and they told me know they have some money not a lot but enough to cover the check. That kind of surprised me I figured that would have been privileged information. But they still would not cash one of their own checks. I have cashed many checks in Topeka Kansas at multiple Banks and never had this problem. And I've never heard anybody having an issue like this before.I would like to know if this truly is the bank's policy or if it was just an individual working the window that didn't know what they were doing. Respond back with an explanation if possible.nnW. Ding

I have banked here for several years with no bad experiences. I've had business accounts and loans also personal ones with no problems.