Flint Hills Lanes

We went bowling on Halloween. We were under the impression that there would be social distancing since we didn’t have to wear a mask once we arrived at our lane. When we arrived the employees were not wearing their mask, two had them on but around their chin and one didn’t even have one in sight. We payed, for our shoes and realized they had put us directly next to a huge group of people when the whole entire bowling alley was empty. As a group we realized what happened and nicely went up there and expressed that we don’t feel safe being that close to a group of strangers not wearing mask. We politely asked if we could move to the other side of the building (once again, it was just our small group and the other group who was originally there). The girl rudely told us (all while wearing no mask) that the lanes are just gonna fill up anyway so there’s no point. Her temper began to grow, we were very uncomfortable and should’ve asked for our money back immediately. She stormed off throwing a fit while the other girl moved us one lane down from the other group. We start bowling and within minutes they had purposefully put another group right in between us. We bowled one game and left because every time we turned around, the girl was still complains about us and would be staring at us. When we left, there was three grouped there all placed next to each other. I understand everybody can have their own opinions on mask, but when we simply ask to be moved a few lanes down where nobody is at, that should be respected so we felt safe. They had terrible customer service the whole time we were there, we definitely will not be going back to this bowling alley after this experience and being treated so poorly by a teenage girl.

I like this place and they added new tvs where you can see your score so thats new and thats all I have to say so..... have a good day:)

Older property that could use a little TLC, but the sign on the door said new owners, so I am sure that is in the works. Friendly and helpful workers, nice snack bar, lanes in good working order. My group had a fun time!

I called about a month a head to get details for having my Christmas party here. Originally I told the manager that I spoke with that there would be around 30 to 35 people attending. I was told that I would only be charged the $14 a person for the 2 hours that we were there for the people that were bowling. Then the day before my event I received a call asking for a confirmation that I was still doing my party and for a head count on how many would be attending. I told him the head count. There was no question of how many of the 25 would be actually bowling nor was there an explanation of if I reserved for 25 people and only 12 people bowled that i was still going to be charged for 25 people bowling. I had a total of 18 people attend the party and 12 of the 18 actually bowled but I was still charged for 25 people bowling. When I called the manager and I told him that I was miss informed on how I was going to be charged all he said was he was sorry that I wasn't explained on how that worked properly but I still was stuck paying for an amount of people not only were not in attendance but for an amount that didn't even bowl. Being in retail this is not how you treat people, this is just taking advantage of a small business that was just trying to give her employees some fun for their hard work.

We had a great experience here on a week day. Were enjoying my son’s first day of summer break. The lunch and bowl special was terrific! What an excellent value! The center was clean and the staff was friendly. The lanes were in great shape! Made for some great practice for the KC Corporate Challenge I’m participating in next month. Definitely recommend FH Lanes for your bowling entertainment hot spot!