U.S. Bank Branch

I opened an account with Tens of thousands of dollars in March. The check was local and from a big law firm. The young man who set up my account was very nice, but the computer system kept having problems and it took a very long time to get it all set up. They told me I could have $200 at that time to get by until the check cleared. They suggested the ATM to make sure the card was good. It wouldn't work. Went back inside and withdrew $100, thinking I could get the other hundred if I needed it next day or so. Nope. Wouldn't let me have any more and was informed there was a 14 day hold on my account. Waited out the 2 weeks and was then told I had a daily limit on how much I could spend in a 24 hour period. $1000. Can't buy furniture, vacation package,car,etc. Was told this would be 6monthd. Now lobby is closed and drive thru won't give me a cashier's check for my money so I can go to a better bank.

The teller couldn’t communicate well and she clearly didn’t care that their flyer was incorrect. She said, “it’s in the past anyways.” Well no, not really because if the dates are incorrect are the times too? Because even with the later hours you were late in opening. And since the systems were down and you couldn’t help me, when I ask about the ATM limit, you didn’t have an answer. I don’t get it. I’m very unhappy with the knowledge USBank is providing for their employees. They need to do better.

This branch gave out our account number and accepted a FRAUDULENT and FORGED check, yet the US Bank Fraud department denied our claim citing customer negligence. Not even considering the fact they accepted a FRAUDULENT and FORGED CHECK, did I mention they GAVE OUT OUR ACCOUNT NUMBER. STAY AWAY FROM HERE.

Always had great (quick) service at this branch. Friendly bankers and easy to get in and out of.

This is one of the only locations I have had a problem with. I walked in and wasn’t acknowledged once so ever.