Olathe Health Family Medicine - Mur-Len

Very rude staff. They don't seem to care especially the front desk

I absolutely love my physician and her nursing staff. What I am very unhappy with is the front office staff with the exception of only one being awesome. Last appointment was for my child @ 8:00am. Auto-call reminded is very clear about arriving 15 minutes early. We get there 15 minutes early only to have the office staff tell us to sit and wait. We can't help you right now. It's not 8:00am yet. I stated that the appointment is for 8:00am... Interrupted! Hand up in face! Is that why there's glass there? So front office staff can be rude & nasty? I was told that it does not matter to them that my child has an 8:00am appointment. It's not their problem & neither is being told to be there 15 minutes early. What IS their problem is that management does not allow them to clock in until 8:00am. So I need to sit down & wait until they can clock in. Then we will start at the top of the list. Nice. I would give this office 5 stars because of my Dr.,nurses & the lab staff but your front office staff needs some training.

Love Dr. Gillette and her nursing staff! Thank you for your care.

Had a great experience with Terri Hinton today. Very thorough and compassionate. The front office was nice and Tiffany the nurse was great as was Laurie in the lab. Overall 5 stars!!!

Great Staff, never long wait on appointment days. Terri Hinton is GREAT! Been my care provider for a couple of years now.