U.S. Bank Branch

ATM barely ever works. Girlfriend has an account here and they charge a fee just to have an account. Not an average thing. I've never paid for a checking or savings account.nnGO TO ANY OTHER BANK!

My boyfriend has an account here and we went through the drive thru. The manager Kim has the most amazing customer service. She even came out to the car to assist him in setting up his mobile account.

This was the 4th bank I visited trying to open a new account. Two banks required an appointment and sent me away. One demanded paperwork I don’t have. At this branch the bank manager, Miss Rose, helped me personally. She searched online and found the documents I needed. She was interested in me as a person and asked questions to get to know me. She didn’t even attempt to throw up any road blocks to stop me from opening the account. I was starting to think I’d never be able to open my account. She made me feel right at home. I would recommend this branch without any hesitation!

First of all let me say that this branch is nothing short of amazing. I don’t use my home branch even though it’s about 5 minutes from my home; I choose to drive the extra 15 minutes to this location because I know that I will leave satisfied; even if I don’t get the answer(s) I’m hoping for. Customer service and professionalism is a lost art form on most; but not at 63rd & Troost on Ms. Rose’s watch. I thank you for answering all my questions and going above and beyond yet again.

I rarely go to this location because it’s out of the way, but decided to go because I lost my debit card and this was the only location open late enough for me to go to to take out cash.nnI received excellent customer service from Kimani Rose. She saw me waiting in line and instead of just letting the tellers handle my request, she took my withdrawal slip and ID and processed my request immediately so I didn’t have to wait. She was extremely kind, quick, professional, and friendly.