Bank of America (with Drive-thru ATM)

Would give 0 stars if able. This particular location has been closed since end of March 2020. And it is almost Oct 2020. they still have no opening date. I can’t get through to any non-automated customer service reps. I am VERY confused why they are still closed. At this point they can’t blame it on covid. We are taking our service else where.

Came to this location to do a simple small withdraw from the ATM.nnOutside atm line was 5 vehicles deep. With only 1 atm, looks like the removed the 2nd one.nnSo decided to go inside to the atm, that machine will do allow you to do a withdraw.nnIf you’re going to close your drive-up services at almost all of your locations please provide an adequate amount of atms with funds.

Customer service, you will often wait a long time. All the while the bank manager will wander past and try and avoid eye contact rather than assist you. Manager is even often standing in the lobby while customers stack up at the teller. The teller (s) themselves are nice, but you will waste valuable time getting to work with one.

The worse customer service ever. They eliminated their drive thru service and reduced the teller service to 1 person which makes for a long wait for a simple transaction.

I’m extremely disappointed that BOA are closing drive thrus. It may seem like a simple piece of banking to them but to me it’s a big deal. I need to stop and get cash weekly to pay daycare and my total ends in a $*75 so the ATM isn’t helpful. To try and stop at the bank with 2 kids especially if the kids are sleeping in the car (which happens a lot) it is irritating and an inconvenience to unload 2 sleeping kids to go inside the bank. It’s a big deal to me, big enough I’ll look elsewhere for my banking.