Bank of America (with Drive-thru ATM)

(Lady-middle aged) Manager customer service needs work. Smile, be friendly, be helpful and accommodating that’s bare minimum.

I’ve been to this branch twice this week and the Relationship Banker, Kevin, was very helpful. The two women that greeted me in the lobby were also very nice.

I went to cash checks and for the second time the teller gives me my cash back without counting it back AND some flipped to the back and some face up. Second time this has happened. I stop and recount and organize the money and asked why the don't give money back face up. He said, actually some people don't like it. It what business world would you not train someone to keep their draw in order! Hate the service.

This location is the worst. The line will be stacked and they will have like 1 teller and then 6 people just partyin and hangin out in offices doing nothing. The Tellers are always rude, but probably because they get backed up and no one in the branch will help.

It’s awful. Don’t waste your time with those rude staffs at this branch of Bank Of America!