Commerce Bank

I have banked with Commerce since moving up to KC area 10 years ago. I have always had a good experience with customer service and tellers. I have felt like they have been honest and helpful. Even when there is a problem, I have recieved prompt answers. Today was another day of exceptional service! Monica at the plaza location not only help me cancel my security credit card (just didn't serve me anymore) with a smile (behind a mask of course) but she also gound that my solo account had been being charged and switched it to a free solo account since they dont offer the solo account anymore. I appreciate the amazing customer service and proavcitiveness! Thank you Monica!

This bank is a joke. It must be. Nobody in their right mind would mistreat loyal customers of 15 years unless this is some kind of long joke. What’s the punchline, Commerce Bank? I really need a laugh right now. You’re making interest on the cash your atm stole from me while i wait to hear whether or not your overlords believe i deserve my money back.

Love banking with Commerce! I've always had a great customer service experience! Employees are very kind and helpful.

Commerce Bank as a whole is impossible to work with. Find another bank.

This is a review on Commerce Bank as a whole. I've been a customer for 20 years. Most of the time, when I don't need any help, Commerce has been fine. The mortgage loan process was absolutely terrible - almost to the point of incompetency. When needing generic assistance about my checking account - again - what should take 2 minutes, takes 30 and I still don't get an answer. Simple stuff. Account balances. They must get paid by the hour. If I were not already set up as a customer, I would not recommend opening an account. There are too many other options out there. I'm only giving them 2 stars because some of the offices have smart people working there. I bet they pay terrible because they don't employ the best overall.