Commerce Bank

Just does what I need done..nice bank

Terrible customer service. They are not my bank but they are the bank for my mother, whom I care for. Long story short.... they said a new card for my mom's account would be delivered in a week, didn't get it. Ten days later, I called them inquiring about the card. Got a national distribution center who patched me thru to El Dorado. Was on hold for over 10 minutes the first time I called. Second time I called, I left a message to have someone call me back. I didn't receive a call back. Several hours later I called again, left another message. This person finally called me back. He told me the card didn't get ordered, but they would order one today! Are you frieken kidding me! Fixing to have my mom's money pulled from that bank and into another bank. When I told this person that, he didn't seem to care. Again, TERRIBLE customer service!

The ladies in the drive thru were very helpful and polite!