FNBO - First National Bank of Omaha

As I sit here typing this review there are tears blurring my eyesight, streaming down my cheeks, I have never been so shaken, terrified, or felt this level of panic! The customer service I received from this institution this weekend has been shocking, pathetic, callous and inhume. Animals being taken to slaughter are shown more concern, understanding, compassion and humane treatment than anything I received from the customer service department of this institution!

While CS reps seem to be cordial, they do not follow up. Not completely their fault. They use a call center that takes calls, they have no personal or professional email accounts associated with the bank as to be able to connect that way or leave a paper trail. All my transactions of customer care is done through the phone, if their system is down at the time, you will be asked to call back at another time. ( Already had a 5-10 min wait time to start with to just get to the nice lady, who unfortunately could not help me) What was my problem? Problem was that I needed a mortgage statement to do a new financing on another home, since I auto-pay my mortgage on line, the paper statements that come are reviewed and get destroyed. I was looking for one to be emailed to me so I could fwd onto the new Mortgage company I was working with. Or at least be able to add the mortgage account to my current login account with FNBO, (credit card), but despite the recommendation of the CS rep, that option wasn't possible as well bc the website has no ability to input this, other than a credit card, so not for mortgage accounts. I have read the reviews online and frankly am slightly dismayed at the low ratings. This doesn't seem to be their fault, but like any large organization these are things that fall through the cracks. The demand is too large for the small amount of personnel to handle the needs. Sorry, but I can only give a rating of 2 stars.

THIS BANK IS THE MOST UNSAFE BANK I HAVE EVER EXPERIENCED. THE SAFETY DEPOSIT BOXES ARE NOT SAFE. PEOPLE ARE RUDE AT THE LA VISTA BRANCH AND THE SHADOW LAKE BRANCH. WROTE A CHECK TO SOMEONE BUT DID NOT SIGN IT, BUT SOMEHOW THE PERSON WAS ABLE TO CASH IT. WHEN ASKED THE BANK BANKER SAID I DON'T KNOW. THE DEBIT CARDS ARE NOT SAFE EITHER THEY WILL LET ANY TRANSACTION GO THROUGH WITHOUT VERIFICATION EVEN INTERNATIONAL TRANSACTION WHEREAS ANY OTHER BANK MAKE YOU VERIFY. CREDIT CARDS WITH THEM ALSO NOT SAFE. SOME USED THE CREDIT CARD FOR $25 TOLD THEM I DID NOT USE IT CAN I DISPUTE IT SAID NO. GO TO ANY OTHER BANK BUT NOTTHIS BANK.

It would be helpful to know which locations have a night depository. Also to be able to transfer funds on line between one's personal account and their business account. Nothing but positive experiences at FNB.

I have banked faithfully here for years. Their customer service today on the phone really let me down. She was very rude and refused to acknowledge my problem. Be wary of this organization. When there is an issue they do not help you.