West Des Moines OBGYN Associates, PC

Shawna Freeman, ARNP is a great gynecologist! She placed my IUD and I've had it for a year now with no complications. The procedure was quick and easy even though it brought discomfort and the pain made me a bit sick, but that was nothing on her part. I would have continued my care with her but I changed insurance plans and I'm no longer covered with her. All around great experience!

Only giving one star because you can’t give 0. I’m only speaking concerning prenatal care, I’d like to assume that their other care is more professional and they just aren’t meant to handle prenatal care as well.nnMy review will be the same as so many of the other reviews given by pregnant women on this platform. The doctors are completely impersonal and never on the same page when it comes to birth/prenatal care. They never update your chart and usually have no idea who you are even if they’ve seen you multiple times.nnI didn’t have many options because I was carrying twins, making me considered high risk. I chose this location because it was all women staff. I’m not someone to argue and complain with doctors because in my opinion they get too much of that when they usually are just trying their best. However, I could never get anyone to answer my questions. One doctor literally started walking out while I was trying to ask her questions about c-sections.nnAny questions that did get answered were answered differently by every doctor I saw. One doctor said I didn’t have to have an epidural, the other said I absolutely did and didn’t have a choice in the matter. One doctor said they wouldn’t allow me to carry the babies past 38 weeks, the other said they’d let me carry them as long as I could if there were no complications. I prefer things more natural and didn’t want to be induced, but was willing to do whatever was best for my babies. I also failed my first and second glucose test and they didn’t do anything about it. They told me to call a diabetic specialist and after my appointment with them the OBGYN never said anything about it (didn’t ask me for my blood sugar levels I had been taking, didn’t put it in my chart, etc).nnI started having contractions at 32 weeks and decided to have them check me just in case. I had dilated to a 3 overnight which was extremely quick for me. I had so many questions, obviously, because my two other pregnancies were full term and I knew nothing about preterm labor or preemie hospital care. The doctor walked out of the room before I could ask any questions. She was so rushed. I was scared and cried more than I’d like to admit. I didn’t really know what to do at that point and the doctors didn’t give me any help.nnI contracted COVID and ran 102-103 fever for over 24 hours before I could get it to break. I contacted the OBGYN to see if I could get some IV fluids or some kind of treatment to help me fight off/break the fever because Tylenol was not helping at all even when I was taking it every 6 hours. They told me I just needed to drink more water, stay away from their office for 2weeks (even though I had no intentions on going in to their office), and not go in to the hospital unless my fever reached 104. Later while I was in labor, a different doctor asked when I had received treatment from them for my symptoms and I told her I hadn’t received any. She just said that really surprised her.nnMy water broke at 34 weeks and I went into the hospital. My contractions kicked in on their own and I was only in labor for a few hours. One twin was born vaginally and the other twin was having issues moving down. The doctor told them to prep me for a c section. I had an epidural but the doctor wanted me to be put under. The other nurses were just as frustrated with the doctor as I was (the anesthesiologist even told my OB off at one point) but I was put under and they delivered my 2nd twin.nnRecovery was hard but my nurses were so helpful. My doctor came in once, glanced at my incision and said goodby in 5 minutes top. She did the same thing at discharge.nnI know it’s not fair to expect these doctors to “spoil” me, but the care I received here was less than bare minimum. The only “care” I got was ultrasounds, them taking my blood pressure, and measuring the size of my uterus when I went in for “check ups”.nPlease, if you are pregnant, this is not the place for you. There are better places to go, and this is borderline dangerous with lack of care. Sorry!

Love Dr. Lange... very sincere and takes the time to listen. The new formalities that come with dealing with the pandemic are awkward for all but the staff is incredibly courteous and doesn't hesitate to explain what is going on and answer questions.

This place is horrible (baby #1)nnI'm going to share my experience with West Des Moines OBGYN for the pregnancy and birth of my two sons.nn2016/2017nnI was referred to this place by a friend. I was excited at the prospect of supposedly getting to know each doctor so that, when the time came, I would know one of the doctor's that would be present during the birth of my child. I would say things started off ok. This is just like any other doctor's office- you check in and you see the actual physician for less than 5 minutes. It's about the money so they schedule as many people as they can in a short period of time. You'll visit with their nurse and off you go. I didn't really have any problems until the 26 week mark when I had to take my glucose test. I took it and failed. I was extremely distraught when I failed as I had no idea what that meant. The lab technician that told me that I failed the test shuffled me out quickly, put some formula samples in my hand and gave me a paper to schedule myself for a 4 hour test. No other explanation was given to me. No doctor came to see me after failing this test. I was bawling. No one cared or said anything to me. I was bawling in front of the receptionist and again, no one asked if I should see the doctor. I didn't know what to do, this was my first pregnancy.nnFast forward- everything turned out fine. I did let them know that I wasn't pleased with just being told I failed a test and thrown out quickly without any word from a doctor. The only other trouble I had between that appointment and the last one before birth is there was another Nichole in the office and they actually gave my appointment away to this other person and switched our charts. I didn't find out about that until a few appointments in when one of the doctors asked me if I was depressed (the weight that was noted was completely different) and that's when it was realized that they were putting the wrong Nichole's in the charts. Not good. This should have been another flag that this office is just too busy to actually care.nnNow for the birth of my son. The doctor that was present at my birth was a doctor that I had never met- Dr. Mattapaki. I guess that it didn't actually matter. I was in pain I just wanted to have a healthy baby. I ended up having an emergency c-section. The hospital stay was uneventful overall. I was sent home with painkillers after 3 days. Well, this is where things got tricky. I didn't know what to expect as this was my first and I had a newborn and was trying to recover from a c-section. I was in a lot of pain. I was taking my pain pills as directed every 4 hours. I was only given 3 days worth of pain pills. I called on day 4 and asked for a refill. I was treated like a drug addict and questioned as to how I could have possibly taken all of the pain medication. I said that I was still in an extreme amount of pain and that my scar hurt really bad. I was told to come in. I was examined and when the doctor looked at my scar she realized that it was infected. I was allergic to adhesive strips and it was oozy and red. No wonder why I was in pain. I was given the requested pain killers and some additional medication. It's still not fun to be treated like a drug addict after you've just given birth, or to feel like you're crazy for being in pain.nnAfter my 6 week check up I was released. Kind of surprised that there were no more follow-ups scheduled and the only thing they were interested in was pushing birth control on me.

I had a wonderful experience with dr Massey. She is quiet and gives first impression of reserved but actually is very caring.