Planned Parenthood - Susan Knapp Health Center

Making an appointment is super easy online. The ladies are caring and good at what they do. I feel safe here.

Called ahead of time to make sure they were accepting walk ins, drove an hour just for them to tell me they weren’t accepting walk ins and hadn’t been all day. Absolutely ridiculous.

Worst experience ever!

This was the worst experience I’ve had with PP. I prefer PP over my Family Dr when it comes to my contraceptive needs. I have private insurance, but I’ve found PP the most helpful in the past. This time I went to the Susan knapp center location on University Ave. I went in originally trying to get a pregnancy test. The front counter lady looked at me like I was lost. So I continue to explain that online it says a pregnancy test appt is not necessary, just walk in. She then said, no you don’t need an appt, take a seat. My computer is frozen I’ll be with you shortly. I got to PP about 9:05 am and they opened at 9. There was 1 other person in there besides me. I waited for 40 minutes while more people were coming and going, without ever being asked my name so I could be called back? It was extremely frustrating and I could tell THAT RECEPTIONIST did not have my needs in her best interest. It was the worst service I have experienced at ANY PP location. She made me feel stupid when I walked in and asked for a test, then has me sit there for 40 min without ever asking me any information? 3 people were seen and left, before I got so fed up and left the center. I will never go back to this PP and will absolutely not recommend it. DO NOT pride yourself on “no judgment, and women’s needs in their best interest” when I was set to the side when I needed help. There is no excuse, she should not have her job. I’m afraid I did not get a name, but she was the only lady at the front desk at the Susan Knapp center at 9am on 3/2/2018.

Their this really sweet nice lady there she was so amazing helped me