Bankers Trust

I've been going here for as long as I can remember. The best bank in Des Moines with excellent service!

Bank local, don’t waste your time with Bankers Trust. Customer service from tellers and bankers ranges from condescending to straight up rude. They give no exceptions and sneak in fees for their “free checking account” however it’s only free if you deposit $500 through the app not just depositing through the tellers or ATM. Didn’t understand that? Too bad!! Now you know for next month kiss your $13 buh bye. I’m out $50 this month in fees for literally nothing and they make no exceptions like they are cops at the end of the month trying to meet their quotas. I will be joking a local Iowa bank and closing my account and telling anyone I meet to stay clear of Bankers Trust.

BT folks are just there to make their paychecks, service be damned. I have been asked to wait for a teller when no customers are present and three employees stand around talking

Im glad i switched to Veridian. This Bank gave me nothing but trouble using my Debit Card.

Service is outstanding. The people there are friendly and call me by name. They have consistently met all my banking needs with excellence and professionalism.