Map
Detailed Information
- Place Types Hospital
- Address 5950 University Ave, West Des Moines, IA 50266, USA
- Coordinate 41.5986873,-93.7924775
- Website https://www.iowaclinic.com/locations/the-iowa-clinic-west-des-m
- Rating 3.4
- Compound Code H6X5+F2 West Des Moines, IA, US
Photos
Reviews
I was scheduled for a Skull MRI last Friday, Oct 1st! I am very claustrophobic and was quite concerned about getting through this procedure! Because of the two great MRI Techs, the test was not as bad as I had perceived it to be! Huge thanks to Brenda and Sara who guided me through this test! They were so kind and empathetic and made me feel totally at ease! Both ladies were so sweet and helpful and made an unpleasant situation very tolerable for me!! Thanks ladies - you're the best!!! Also, giving a shout out to Chris at the Front Desk, she was also very kind and helpful to me prior to the test! Great job by all! I am scheduled to have more tests every three months and will have no qualms at all because of the professional and caring staff at Iowa Clinic Imaging Dept! Thank you all! Sandra McCarthy
I highly recommend Dr Stevenson, ENT! I saw him for a thyroid nodule and he preformed a right thyroidectomy. I am extremely pleased with his professionalism, knowledge and surgical skill. He explained everything very well and took the time to listen to my opinions on what route we should take. He personally returned my phone calls, and is a very thorough, caring doctor. Also, I want to thank Dr Polzin, OBGYN for finding the thyroid nodule...yes that's right my gynecologist found the nodule, talk about total care!!!
The physicians and nurses are all very good here. However, the Phreesia system and accounts staff are not competent.nI met my out of pocket max in September, yet each time there is a visit to the Iowa Clinic, staff tries to collect copay. They tell me there is no way to correct the system and nothing they can do about it. I wrote to the Board about this. This is unacceptable and they should not be taking money when it is not owed.
My appointment was for 10:30; because of the virus, I was instructed to stay in my car until they were ready for me. At 10:20, I was called in, and taken into an exam room immediately. Everyone was wearing a mask, including me, and each person I saw was very professional. When the nurse/phlebotomist took my blood, I barely felt the needle pierce my skin; that’s how good he was! Because I had preregistered online, all of my insurance information was already with them, so when my appointment was done, I acquired a copy of my blood work and was able to leave immediately. If we lived in the area (we are just traveling through in our way to Wisconsin), I would definitely come to The Iowa Clinic West Des Moines!
I had all my care for all my needs at the Iowa Clinic and my pcp was the greatest!! But covid hit and I lost my job and my insurance. I had a bill which I couldnt afford to pay and was making small payments but called billing to see if they had any assistance during Covid Kim in the billing department was the most uncaring person I have ever dealt with and spoke down to me horribly . She made me aware in the snottiest voice possible that they are not a free clinic and maybe I better head to a free clinic!! Very compassionate.....also your assistance is only based on last years income when Covid is NOW!!!!!!!!!
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