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A-1 Pools & Spas

131 Oxford Rd, Oxford, CT 06478, USA

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Detailed Information

Place Types Store
Address 131 Oxford Rd, Oxford, CT 06478, USA
Coordinate 41.4097846,-73.0973315
Website https://a-1poolsandspas.com/
Rating Unknown
Compound Code CW53+W3 Oxford, CT, USA

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Reviews

Frank Makland (09/01/2020)

Not a good experience, spoke to Haydee, she failed to call me back when I’ve called a few times trying to figure out why my Pool is bad as it is, alex to quote told me to go down and test water I did with Haydee and she gave vague instructions (lack of experience) I called again and Alex (lack of experience) told me to bring it back again which didn’t work... I went to Leisure time and they nailed it.... I cannot believe with all the comments about one guy they use these two people with no experience or knowledge.... something needs to change. Bad management all around. I hope the owner of this company shuts it down or brings back the old staff. Thank you.

Crystal Roclego (08/08/2020)

Terrible company to deal with, the office staff should be fired, bring back the old staff with experience. I used this company for 6 long years, I was happy, I felt the experience which is absolutely a must for my pool was there. Now it’s lack of any experience, lack of knowledge.... I highly recommend going anywhere else. I now go to prospect it’s terrible the ride I have to take but I can’t stand the new “way” and the new staff.

T Faulkner (07/19/2020)

We made the mistake of going to a large pool store to buy our pool (and the decision to install it ourselves, yikes!). Namco service was horrible, waited 4 weeks for our pool pump only to hear they couldnt find our order so it must be on back order. Called A-1 and they were Awesome, they had a pump for us a day later. They worked with us through every step we went through and were quick to act whatever the need was (and there were many). Alexandra is the best! We really appreciate all she did for us. I would recommend anyone to A-1 Pools!

michael nealy (04/30/2020)

Mario just completed a new patio and in-ground pool liner replacement. We could not be happier with the results. He stayed on top of the work, kept us advised on delivery and installation of the liner. We have used his company for a number of years for repairs, supplies and other services. We felt strongly enough about his reputation and honesty that we did not even get a second quote. I would have no reservation in recommending him to anyone installing or repairing a pool. We are very satisfied customers.

Stephanie (06/13/2020)

I purchased a pool vacuum here and the day I bought it there was an issue. Called the store and was told you can’t bring it back once it’s been in the water. I asked if someone can call me to help me out maybe I was doing something wrong. They took my number.. no call back. I called again 2 days later asking if someone can call me to help me out with this pool vacuum that still wasn’t working (would stop vaccuming after 5-10 minutes) they once again took my number... never called me back. Now I have a 200 dollar pool vacuum that I can’t return nor get any help with. If the product is defective they can easily send it back to pentair as a defective item. Very disappointed. I’ve been using this store for over 6 years with great service. Maybe they changed owners..

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