Map
Detailed Information
- Place Types Pet store
- Address 4 Center Rd # 4, Old Saybrook, CT 06475, USA
- Coordinate 41.2882617,-72.4112812
- Website http://www.dtails.biz/
- Rating 3.4
- Compound Code 7HQQ+8F Old Saybrook, CT, USA
Openning hours
- Monday 6:30 AM – 6:00 PM
- Tuesday 6:30 AM – 6:00 PM
- Wednesday 6:30 AM – 6:00 PM
- Thursday 6:30 AM – 6:00 PM
- Friday 6:30 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
My dogs spent two days at the day care program and the damage to their confidence is still evident after several weeks. At pickup time the first day, I noticed staff using water bottles to spray the dogs to deter them from barking and other behaviors, as well as aggressive yelling at the barking dogs when we came in for pickup. They mentioned that my lab had an accident during the day, which was odd because he is fully house-trained but I attributed it to this being a new place and new friends being around. My Shepherd was nervous at pickup, but she does sometimes take time to warm up to new situations. The following week, they went back for day two. My Shepherd refused to get out of the car on the morning to go in. Eventually though, we were able to convince her to go inside. I should have known something was up then, but again, she gets nervous in new situations. At pickup time the second day, my lab was wearing a diaper. The staff quickly snatched it off of him and dismissed our questions about it. My goofball lab dragged us to the door and to the car to leave. As they brought my Shepherd out, she was cowering towards staff. I’m not sure what goes on there during the day, but I have never seen my dogs so nervous and frankly terrified. That weekend, my lab started having significant accidents in the house and both dogs anxiously followed my every move. I had pre-paid for five days and did request a refund for my unused days, however my checks were crashed and I haven’t heard from her since. They have since started at a new daycare and are doing exceptionally well.
Trained two of my dogs here, also has a great doggy daycare program.
My dog sustained laryngeal paralysis due to suspected trauma which I believe was from use of a spike collar. My dog was 4-5 months at the time when the trainer here excessively corrected him with the spike collar. He needs a procedure to tie back his airway and my lab will never be able to enjoy a swim and will need to be monitored while eating. I wish I could turn back time and never bring my dog here.
We are so grateful for Donna's guidance. She trains you, not your dog. I highly recommend D Tails for any dog owner!!
Best hands on Dog training Donna wonderful! Wonderful person! Great with Animals!!!!
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