Map
Detailed Information
- Place Types Hospital
- Address 490 Blue Hills Ave, Hartford, CT 06112, USA
- Coordinate 41.8000519,-72.6945989
- Website http://www.stfranciscare.org/multiple-sclerosis-mandell-ms-cent
- Rating 3.9
- Compound Code R824+25 Hartford, CT, USA
Openning hours
- Monday 8:30 AM – 4:30 PM
- Tuesday 8:30 AM – 4:30 PM
- Wednesday 8:30 AM – 4:30 PM
- Thursday 8:30 AM – 4:30 PM
- Friday 8:30 AM – 4:30 PM
- Saturday Closed
- Sunday Closed
Reviews
I have been a patient here for 10 years. The level of patient care has significantly decreased. It took me nearly 3 weeks and 20 phone calls to get results of my yearly MRI. No one ever calls you back. I had an issue with medication and after calling repeatedly, I had to go there in person to sort it out. The infusion room is great. 3,000 patients, 2 MDs, 2 PAs don't add up. Go elsewhere unless you have time, energy and patience to deal with these providers.
I think this facility is up to date re: the needs of MS patients. Dr. Wade is personable and gives the impression that he has a geniune interest in his patient's well being. The front desk staff are affable however, I have called on a number of occasions looking for information on a refill or the cost to get infusions which should be relatively standard information to obtain and I have to call for weeks to get an answer. It is akin to pulling teeth to get a call back. This experience completely contradicts in the in person interactions I have had there and leaves me more than sour...
The doctors and nurses are fantastic. The infusion room is quite comfortable. The complimentary valet service is very nice, especially because it's difficult to find a parking space. My only complaint is the front desk staff. Several times I have called and requested a provider to call me back...and I never get a return phone call. I've already complained about this a couple times, but nothing has changed.
I'm thankful for the Mandell Center for MS. I have to give a special shout out to the young men of the valet parking staff. Since June of 2017, every time I come to the center, these guys are the sweetest, most caring, upbeat and patient to each patient who is at the center. And the valet is free. Even when I show up crying, which I have plenty of times, they offer positivity and are empathetic. Kudos to them all.
Came to this center shortly after receiving my MS diagnosis from another neurology office that fell short in many ways. Much better comprehensive care. Glad to have a place that specializes in my condition. Would have given 5 stars if not for delayed phone responses.
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