American HomePatient

This is the worst company imaginable! When I received my bipap machine, they never taught me how to use it and in the 2 yrs that I have had the machine, they have in,y given me supplies twice, the masks and tubing are suppose to be changed every 6 months. Also, when I decided to change companies, I found out that this company has never billed Medicare, so I cannot switch. I have called the Berlin Office to speak to the person I always talk to and every time I call they say she is busy and will call me back, after 3 calls, I have not heard from her. I am planning on calling someone in charge their or I will be calling my lawyer. If you are thinking of using this company, I definitely would not recommend it.

This is the worst company I have ever used. In 2015 I got a bipap machine from them and they never explained how to really use it, InI have no idea how change the settings if they needed to be changed.nnI have decided to switch to a different company and that company called and said Medicare has never been billed. I called AH and they do not know what they are doing, I left 3 messages last week and they finally called today and they really do not know what they are doing. They said they would try and solve the problem by the end of the week but I am not holding my breath.nnIf you need biopap or anything else, go to another company. I definitely would not recommend them!

I really, really hate to give a bad review. But there are 3 things I want to point out in the hope that the Berlin, CT office of American HomePatient will make improvements. And for those with sleep apnea, be careful.nnFirst, I picked up a new CPAP from AHP but no instruction manual or device-specific instruction sheet was provided with it (though general overview handouts were provided, which was a good thing). Why?nnSecond, the new CPAP was a replacement to an older style one I had by a different manufacturer. While I received a basic overview, a lot of key information was missing. I slept terribly the first night because the air pressure wasn't continuous like I was used to. It should have been a smooth transition. As it turns out, the new CPAP has C-FLEX, which I've never heard of. C-FLEX adjusts air pressure levels to breathing. I was told absolutely nothing about what C-FLEX does or how to adjust the settings. The new CPAP had the C-FLEX setting set to 2. Per who? It wasn't in my prescription and who says it should be turned on? On my own, I found out online how C-FLEX works and how to adjust.nnLast, after I did some research online, I found out that the new CPAP I got has excellent measurement capabilities and other features so that a patient can monitor and make some adjustments without having to visit a respiratory therapist or doctor - or notice when AHI levels are too high and a visit is required. This can make the difference between effective and failed treatment. None of these measurements were explained. In fact, certain features, like the alarm for detecting mask leaks, would be very useful for me as I've had a history of mask leak issues.nnNow, I'm waiting to see what the billing is. For a device that could cost thousands out of pocket, the pricing should be up front. Maybe this is common medical practice, but when I asked, they weren't able to provide a quote at the appointment.

Bad