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Detailed Information
  • Place Types Hospital
  • Address 100 Grand St, New Britain, CT 06050, USA
  • Coordinate 41.6610658,-72.7867067
  • Website Unknown
  • Rating Unknown
  • Compound Code M667+C8 New Britain, CT, USA
Reviews
Tom O (11/29/2019)
Have had service three years for my parents and service is slipping badly.nnActivated a pendant for my 75 year old aunt. The rep must have been from an offshore phone center - Philippines maybe. I’m 53 and have worked in corporate America for 30 years, I understand the economics of outsourcing, I have worked with IT developers in India, but I could barely understand the rep they had on the other end - my 75 year old aunt had to rely on me to tell what was going on. It does no good to sell a service to seniors who may be hard of hearing and may not be accustomed to foreign accents, if the person using the device can’t understand the call center rep.nnOther knocks - it took around a minute for the call to connect once the pendant button was pushed. If someone passes out and can’t breath, that extra minute could be very big deal.nnIt’s the day after Thanksgiving and I called customer service. Pressed #3 and the phone just rand and rang for 8 minutes. Hung up and pressed #2 and got to sales. She told me customer service is closed for the holiday weekend. First of all how about a message alerting me to that fact to save me from listening to the phone ringing for 8 minutes. But seriously? You have Sales open, but not customer service. I see where your priorities are.
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