The Shoemart

After having the wrong item shipped (not their fault at all, it was the manufacturer), they shipped the right pair direct from their warehouse, at the same discount, and got it to me in 2 days just in time for the event I was attending. The manager was extremely understanding, and handled my issue with courtesy and professionalism. I will definitely shop here again!

I’ve been a shoe addict since before I could walk. I discovered The Shoemart in 1986 and after 150 pair of shoes I still go back. There is no shoe store I have ever seen that is their equal. Knowledge, Value and Selection is extraordinary.

When I first saw the Alden Indys on an airplane, I knew I needed a pair. Very expensive, but worth every penny. Loved the boots, and had a small issue with them, I was blown away at how awesome the service has been. They took care of everything quickly and at no cost! Dylan and Ed were awesome every step of the way, and confirmed that the investment was more than worth it!

I purchased a pair of shoes that did not fit, so I submitted for an exchange. The Shoe Mart approved the exchange rather than a refund. I was pumped it was that easy. However, it was not an exchange I received. Without any notification they just issued a refund and kept the $7.99 restocking fee even though I had previously been told I’d just get the size exchange. The biggest problem is that I bought these shoes a month prior using a credit card gift card. So when they issued a refund without alerting me, they refunded a gift card that I am no longer in possession of. When I asked for them to retract that refund and issue a store credit, I was told I was out of luck. Nothing could be done. I went back and forth with Dylan from customer service who was not helpful in anyway. A too bad, so sad attitude. Told me there was nothing they could do since they’d already given up the funds. I called in multiple times to get someone on the phone and no one answers. I also asked for Dylan to call me and he refused. I asked another 3-4 times for them to look into their system a bit further to provide the full credit card number so I could contact the credit card company and they said they didn’t have access to that information. I followed up 2 more times and they quit responding. I find it very hard to believe that a company that has been in business for over 60 years has no access to credit cards that were used to purchase their product. I also think it’s absolutely ridiculous that because of YOUR MISTAKE I am out over $100 rather than doing the right thing and youR company biting the bullet and just providing the store credit. Will never use Shoe Mart again and will let me friends know not to either.

Ordered shoe in one size, a different size was sent. Instead of shipping the correct size shoe, the shoe mart wanted me to repackage and ship the original shoe, wait 30 days for a refund then reorder the shoe I already ordered. Kooky system, waste of time at best, possible fraudulent at worst. At any rate BUYER BEWARE!