Umpqua Bank

If you're not a customer, they're unwilling to help. Makes me feel like they're not interested in making new ones.

I am going through a divorce and my former spouse did all our banking for 33 years so I had no clue about what to do. Julie Gulman invited me into her office and walked me through the whole process. Set me up with savings and checking accounts, and took the time to explain the process to where my 58 year old mind made sense of it. She also set me up on a to-go app and responded promptly to a question I had. When I failed to respond back, she called me to answer my question. I cannot say enough about the time she spent with me and her attention to my needs. I highly recommend this office!

If you ate not a customer of this bank beware. I used one of their ATMs which promptly ate my card and was informed too bad.....nothing they could do. If it is not their bank card they shred it when opening the atm machine. I would never use a bank with such little customer service outside their own.

I have been banking with this bank for 15 years. The customer service is outstanding and they really work for YOU! I have been with many banks in the past and this one is hands down the best!!!

Hayden is not my closest branch but I purposely choose here because of the customer service, namely Julie. I truly hope umpqua knows what a gem they have in her. Keep up the friendly smiles and true interest in your customers Julie.