Map
Detailed Information
- Place Types Store
- Address 705 E Aultman St #2, Ely, NV 89301, USA
- Coordinate 39.248162,-114.890573
- Website http://www.ensignal.com/
- Rating 4.2
- Compound Code 64X5+7Q Ely, NV, USA
Photos
Reviews
When I left my phone with them, the service rep left a 4 star review on my phone without my consent. I only found out when I had an email about a review getting views.
My daughter and I recieved new phones and was having issues setting my daughter's phone up. Phone tech support was not that great. So we're went to the Ely Verizon store and a nice young lady helped solve our problems with the best customer service I've seen in a long while. Didn't catch her name, but want to thank her.
Always helpful and friendly
Wonderful customer service. Andrea was amazing and super helpful. 10/10 would recommend ensignal to anyone.
They try really hard to sell you stuff you don’t want and talk down at you when you refuse. when i refused the insurance the lady paused and looked at me and then proceeded to tell me (like I was stupid and like I’ve never had a smart phone before) how much it would cost to replace the screen and other parts if accidentally damaged. Then when I refused to buy a case and screen protector from her she did it again. I took the insurance, but told her I didn’t want anything else from her and that I was getting my screen protector and case from the companies I always get them from. I later went back to return my phone because it wasn’t for me and they insisted the manager had to be there so they had me running back and forth only to tell me that they were going to charge me for the ear pods I didn’t use on top of the restock fee and then the manager proceeded to lecture me about how I should have known what phone I wanted to begin with and that I should have known my options. Completely unprofessional and to be honest I may have made better decisions if the first time around wasn’t such a bad experience and I didn’t just want to get out of there. Wasn’t a good experience buying from here at all. Doing any other business I need to do with Verizon online or with actual corporate stores.
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