Hollister Co.

This place is literally the best, the store is always nice and neat but their customer service is even better, i also really like the vibe the store gives off! I will definitely be shopping here more often. Keep up the good work ud83dudc4dud83cudffc

I love hollister a lot, their clothing line is always very modern and for a great price

i was walking into the store today and the manager had been yelling at an employee in front of everybody instead of simply pulling them aside. it felt very wrong and i could tell other people were very uncomfortable. i asked what the managers name was and it was katarina. retail is a very messed up industry. i know some of the employees dedicate their time to work here and they don't get the same positive energy back from the managers. the manager was NOT in the right place to act like that. i have been to hollister PLENTY of times to know that this is NOT the first time a manager has acted like this. the district manager needs to spend a little more time paying attention and putting forth the effort to learn how the managers treat their employees. i would never work here and neither should anybody else who is looking into it. you will get treated great in the beginning, but once you're known to the staff, expect to be treated a lot worse.

After reading some of the reviews I'm assuming that rude service is a normal thing here at this Hollister. Do not shop here. Walk over to Abercrombie & Fitch, which has almost the same clothes, owned by the same company, where you will receive great service and everyone is pleasant, nice and willing to help you. They do not know or care if you exist at this Hollister. The managers here only care about leaving and it trickles down the line. The store closes before it's supposed to. None of the employees will help you because they are too busy doing their end of day work while you are there. The line is massively long because everyone is too busy hanging out and supposedly fixing what they have to do at the end of the day when it's NOT the end of the day. I honestly do not have time for this mismanagememt. I walked in today before closing, a good 20-25 minutes because I work, the line must have had at least 12 people backed up, there was no one at the cash register, yet there was at least seven employees there. I'm going to return my item and I will never be shopping there again and that is a lot of money lost for this company because I have three daughters. Abercrombie & Fitch is where I go and that's where I will stay, and from now on my kids go to American Eagle. Where people work, make money, and actually care about their customers. By the way your managers are the worst. Instead of making your company money they're too worried about leaving. It's amazing to me how two stores owned by the same company are so different in regards to customer service. Go somewhere else everyone, you will literally waste your time there.

Elissa is the best! For the second time she helped me out with my returns and set up my new items I purchased, Always very professional and polite. She is an amazing employee who made my experience in this store very pleasant. Thank you Elissa.