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Larry Benjamin (09/03/2019)
Went in on a Friday zeroed out account to close it. Told Tuesday account would be closed . Tuesday account not closed because .01 cents interest was pending on account. Called every number trying to get account closed. Absolutely no way to close account until .01 clears. Very frustrating. customer service locally is good. Customer service at 1-800# is garbage! Bank is continually changing hands and locations!
Carly Wyatt (03/05/2018)
They don't ever answer there phones. It doesn't matter what time of day it is. I tried calling for two hours and even on my way there. When I got there they had no customers waiting and no excuse for not answering. Very unprofessional and unacceptable for a bank!nnOnly editing to make it clear that this is still the case. We are in the process of switching banks. Absolutely horrible!
Bobby Foster (01/28/2016)
BOTC is really great to work with , they always remember me and have been very helpful with various money issues that have come up (my issues not theirs) thanks everyone at this location you're great
Samuel Mangeac (10/27/2017)
Great customer service
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