Mountain West Bank - Cole Office

The absolute slowest bank in town. Been in line over 30 minutes in the drive thru multiple times. New lady manager isn't nice. I accidentally got over draft (very rarely happens) and they hit me with 4 fees and she refused to work with me. The last guy manager was so much better! Been here for years, but might be time to switch!

I am a Mountain West Bank customer and go to this branch because it's close to my home. However, the tellers are All very welcoming and warm and nice to me, and very professional when I am a customer and come in to take care of financial business. I also want to mention the Assistant Mgr: Amy who has recently gone above and beyond, take a lot of time working with me, and has exceeded providing quality customer care, just to limit negative funds so I can get by living and have the economic needs I each month, like groceries, cat food/supplies,gasoline, college material, etc. It's not that common for a bank, and their branch in Cour de 'lane, ID to call and work with you, check on you to see how your doing each week, and just show genuine compassion and care, as long as you are responsible and agree to pay off your end of the debt and it's not a reoccurring event. There are great one of a kind banks out there, I'm at one, and if your not at Mountain West Bank, you should consider free checking and savings accounts, and become a member today at any branch location across the Treasure Valley, ID.

I've always had a good experience Even when they are super busy the tellers do a really great job being friendly and making me feel important.nnI've been reading some of the reviews and most of them seem to deal with overdrafts or other issues. When I overdrafted my account, my fault I want paying close enough attention to my balance, they called me and even sent me a letter offering assistance and explaining my account had been in overdraft. Let me say that the assistance they offered was not to erase the debt... I made the mistake, but they did help me understand how their fees worked and helped me sign up for the app so I can check my available balance all the time

I walked in with a payroll check, nice lady gave me my money even though my employer had no money to cover a $254.37 paycheck. Hi marks for looking out for little people.

Branch Manager, Amy, and associate Lexi, promptly addressed my needs for our business. Professional and courteous, highly recommended!