U.S. Bank Branch

Prepare to wait forever in their drive thru.

Just left the drive thru. Wanted to cash our stimulus check. We both endorsed it and the clerk refused to cash it without my husband present! Seriously? She had my id and debit card. We have had a joint account for 20+ years ,and he had it years previous to that. I can assure you that if he did not trust me to handle it at my discretion he would not have endorsed it! Way more than enough funds to cover the check in the account. I am very very tempted to move our decades long account to a bank that has some trained clerks with just a tiny bit of customer service skills. It has been many years since there has been one there.nI am pretty sure if I had taken the check to ICCU they would have politely cashed it fir me@

They don't call you back at all, even when they say they will. They don't open at the time the hours are, they open late even if its a min or more. Have people that like to apply for credit cards for you like the crap Wells Fargo was doing to people. Don't wast your time banking here. People are not well trained and don't know how to do their job.

Has 6 drive thru lanes with no drive up ATM...

I used to be able to talk to employees and sort out problems affecting my accounts. Not anymore. Staff are unhelpful when it comes to account fees, overdraft problems, and even cashing a money order issued by another bank. Between business and personal I have 9 accounts with US Bank. Next month I will be closing them and moving to another bank.