Shoe Carnival

Good place to look for shoes. Didn't have exactly what I needed, but still a decent selection.

I am new to the area and had never heard of Shoe Carnival. Great strategic location next to Kohls. I was not expecting the level of service I received and the value. I was greeted immediately when I walked in the door. Before I could make it to the first aisle I was asked by Peggy if she could help me with anything. I overheard her helping a gentleman with foot issues and she made an excellent suggestion for the perfect shoe for their condition. I then asked for help and Peggy gave the best foot measurement referencing the arch toes and ideal size for my foot. Multiple store announcements from Peggy reminding all customers of the Buy one get one sale. Great customer service and experience.

The customer service is very good, the clerk helped me find just what i was looking for

Shop at this store, do not shop online. My experience at this store was absolutely amazing. Always. The service is amazing and I have no complaints. However I have nowhere else to voice this complaint because my review I posted on the shoe carnival website WAS DELETED. I ordered shoes that broke when I tried to tie them. I sent an email to customer service, and got a confirmation that someone would talk with me in less that 24 hours. A week went by with nothing. I posted my one star review online and they deleted it, but there was no profanity, nor was there any harsh language of any kind. This left those shoes with a 5 star review over all, and now I see why. Very shady business practices, and I’m seriously insulted and want my money back. HELP

1st time in here...good location, helpful staff, nice selection of shoes...and good prices. The store is a little crowded...narrow aisles.