Christian Louboutin King of Prussia Mall

a zero rating would be an overstatement for the level of customer service this store represents. Pam was the worst and I believe she was the store manager. This store openly profiles, I walked in was not greeted, no one offered to assist me, in a store of this caliber for more than 15mins and was made to feel like I didn't even exist.nnI have a very aggressive presence so of course I made them feel uncomfortable about ignoring me! I'm a well established professional AA Woman with a salary that exceeds 125k per year, I had a budget of 10k to spend and was forced to walk out this store. BP these folks don't want our business, they have no interest in earning our business or giving us the same customer care and consideration they give WP, we have to wise up fam! Our dollar is the most powerful, groups like this do not deserve a single cent.... Pam should be fired..... Do not patronize groups that don't respect us....

Great experience with Tommi. She was so helpful and made everything go smooth. Couldn’t have had a better experience!

I love Christian Louboutin. I shop in the area frequently! In fact, it is very easy to locate. We conduct business in a tax-free state (DE). The only downside, I feel that PA taxes are very expensive. This should not interfere with my five ratings for Louboutin's store or brand. The store is very organized and well-stocked, better shopping online.

I had a stellar experience, Tommi is outstanding. My first visit was in early October and have been looking to 1. Get fitted and 2. Find the Kate black suede 85mm. I was nervous because as many know, a fair amount of these high end stores tend to have unjustifiably snobby sales staff who make you feel as though your money is no good to them. This was not the case, the security guard greeted me kindly and the sales staff were more than welcoming.nnI was fortunate that the day I picked was not busy, they offered my friend and I water. Then proceeded to ask what our needs were. I mentioned what I was trying to find and that I was unsure what my size would be, they let me try on a variety of styles and did not pressure me at all. Tommi worked hard to get the exact pair I was wanting and also showed me an amazing clutch to match. Yes, they are expensive in there but you should know this prior to entering the store.nnIt is fun to look however, these people have a job to do as well and being a serious purchaser who asks questions and is respectful makes the entire process better.nnOnce I received my shoes I was worried they were not fitting properly. Tommi had texted me asking how I was enjoying my purchase, I voiced my concerns and she was happy to help. I live about an hour from the store so the day I spoke to her (Monday) she ordered another pair a size smaller to be ready for my Saturday visit. I was greeted with smiles and upbeat demeanor despite the store being extremely packed. She took the time to make me feel valued, gave me a quiet spot to try my shoes on and looked at my current pair, offering suggestions and giving me real advice. In the end I kept the original pair and used gel inserts which fixed my minor issue. This pleasant experience has been shared with many people and I highly recommended visiting the store and supporting the brand.nnMy shoes and handbag get a lot of compliments. I like knowing I can go back to this store and not be pressured, be shown respect and can have a realnConversation with the staff. I cannot say that about many of the other luxury stores.

Buy it online, don’t waste your time! I live an hour from the mall and called these guys a week in advance to get a particular shoe in which I wanted to try. After paying in full for the shoes and signing a docusign they promised me it would be there when I arrive and it was not! Considering the price of their shoes, this is completely unacceptable! Now they are shipping them to my home and I could have done that myself however I wanted the option to try them on in the store, see other options, and make my decision then.