SoftMoc

January 24, 2020 - another successful purchase with very pleasant staff at this shop, which was very busy today. Remains my go-to place for winter boots - have purchased 3 or 4 pair here over the last few years. I have narrow feet so typically have difficulty finding shoes & boots but SoftMoc seems to offer a wide range of fit which work well for everyone. Today I called to make sure the store had the style I had found online: Columbia MINX SLIP III black slip on waterproof boots. I've been wearing this style for several years, wear them all the time, easy on, easy off, great lining, and very comfortable, but I'm wearing them out so time to replace. Nazneet was very helpful over the phone and in person. Within the hour I had purchased the new pair. Came home, and bought another pair on line just for insurance which will be delivered to the shop - and give me an opportunity to browse.

I have never been so thoroughly ignored in all my life; at one point, I sincerely started questioning my own existence!

We bought our family all our shoes here. The manager there should take a lesson on how to value his community and his customers. We will never step foot in this store again. Don't spend your money in this place. They have no sizes anyways. Anything you don't like about their shoes---nTheir excuse will be it's your fault and they will accuse you of wearing the shoes. No integrity or goodwill.nnI bought my wife a 200 gift card for Christmas. And this was not the happy ending I was looking for. These guys really stink and they lost our business for good

Bought Heelys online and had them delivered to this location, for my son for Christmas. They felt tight on him. So I decided to return them. They mentioned that they couldn’t return them once the wheels were put in on the bottom. Told them that he only wore them for 1 minute, and there were no marks on the wheel. The manager mentioned he can change the size only, for which I agreed. He then went in the back for 5 minutes. When he came back, he mentioned then that they cannot even exchange the shoes, as the tool used to remove the wheel was taken off the shoe. When I picked up the shoes initially, no one mentioned anything as such. I told the manager as well. Said there is nothing I can do.nnI got their Customer Service number from the manager. Explained the above. They weren’t any help either. Said it is Heelys policy to not take any returns once the wheels were put on the shoe. I was upset that their employees did not mention this to me. I was advised to call Heelys, as this is not their concern.nnBasically I paid for something that my son is not even going to use. Waste of time and money.nnThis was the first and final time I am making purchases at SoftMoc. Very, very disappointed.

Absolutely terrible service. Rude staff. Are they franchises? I've been to many Soft Mac and have had great service. This place is horrible!