Elegante Shoes

Some of my favorite, stylish and most comfortable shoes come from this store.

Good selection, great service.

Manager is very helpful and kind.

I went to this store about two weeks ago to buy some new boots. Having worked in retail management in my previous life, I wanted to go to a bricks and mortar location to benefit from the superior customer service one gets as opposed to on-line purchases.nAs I live in a rainy area, I specifically asked the sales associate if the boots I had chosen were waterproof and was informed that they were. Upon my first wearing, I was dismayed to find that the boots had soaked right through.nI called the store manager Scott and explained the situation expecting that I would be able to return the boots and choose another pair. Scott got back to me and said after speaking to all of his sales associates that none of them could remember telling me that the boots were waterproof. Seriously? Because they said to him, oh gee, I never said that (what else are they going to say!!!) basically he implied that I was lying. I asked him that but of course he waffled...nHe would not return them or even replace them.nTo say that I am disappointed would be an understatement. Furious would be more appropriate. Although I am a retired woman, I am quite comfortable purchasing goods on-line but made the extra effort to support a local business. You would think that a physical store, slowly dying from internet competition, would do the basics to retain a walk-in customer, if not go the extra mile.nScott has lost a customer that likely would have purchased again if her experience was even merely pleasant! But, I’m pretty sure I can purchase better designer boots from Amazon in the future. And will.

Nice