Shoe Dept.

The people were so helpful to my daughter

Very friendly & helpful staff, the selection didn't have exactly what I was looking for but I still found something I liked well enough to buy them! Lol

The most ignorant customer service I've ever experienced!!! One young man willing to help but can't take care of whole store. And when 2 women and one girl can only stand at the register discussing customers, what majes me want to spend my money there? I left 10 pairs of shoes at the counted due to their ignorance!!!!

The manager yesenia was cursing in front of customers, on her cellphone texting while attending me. Extremely professional right! this place needs help!!

The worst customer service ever! I called to speak with the store manager to ask a question about an exchange. Neither the employee or the manager identified themselves on the phone with a name or a title. Just a nasty hello I am too busy to deal with you tone. Above and beyond that they assumed I was calling about a situation that was going on in the store. They never asked me what I was calling about. They just started yell at me and telling me another persons business. STAY AWAY from this horrible place! By the way the item I was trying to have exchanged was a pair of boots that had never been worn, was purchased two days earlier, and I had the originaI receipt. I just pulled them out of the box and saw the zipper was broken. So I wasn't trying to get money back or anything else. Just an exchange for an item that was not broken! If this company wants to stay in business they will need to train their store representatives on customer service and professionalism.