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Bank of America (with Drive-thru ATM)
Bank of America (with Drive-thru ATM)
Reviews
Elsie Wong (11/16/2020)
The branch Manager, Marcia Holz is fantastic !! Just love you. Marcia deserve a pay raise :)
Tengasha Gibeau (12/10/2019)
I've had both good and bad experiences with Bank of America, but this branch is just a nightmare. They have wasted HOURS of my time and have made it very clear that they don't understand their own banking requirements. On two separate occasions now they have given me incorrect information about my banking. The first time I was trying to add my husband to my bank account and was told that since my mother also has access to the account she would need to be present. We were told we just needed to show our IDs at a local branch. So we drove 2 1/2 hours to where she lives only to be told by that branch that we needed multiple forms of ID and they couldn't help us. So a 5 hour round trip to get him on my account turned out to just be a waste of gas. Yesterday I was in this location after discovering someone I didn't know had cashed a check out of my account. After repeatedly pointing out that the name and address on the checks, were not mine (she said it was probably someone I knew even though I don't know anyone by that name or who lives in that state) and also pointing out that the routing and account numbers WERE NOT FOR MY BANK ACCOUNT. I was told to call a phone number because she couldn't help me. I asked about closing the account and opening a new one and I was told not to bother since I could just file a claim every time my money was stolen and Id have it back in 24 hours. After repeatedly insisting that I wanted to close the account (the fraud department for Bank of America advised me to do this immediately when I called them) I was told I didn't need my mother there to close the account even though she must be present to sign off on any changes including closing the account.nLong story short, I will be closing all my accounts with Bank of America and going to a different bank. If you want to stick with Bank of America I'd advise using the bank downtown as they have always been helpful and knowledgeable. This branch is a joke.
Corr Pearce (10/25/2019)
Called this branch 10 times over 2 days to confirm wire transfer information. They did not pick up over 10 attempts and the phone system hangs up on you after no-one answers.nThanks a lot, B of A. With all the fees you charge, you're going to treat me like this?
Laura Biggerstaff (05/26/2018)
Love this branch, Laura is the one that always helps and takes care of me. As soon as I walk in the door she come and greets me and asks how she can assist me. I just opened my account there a month ago, and my husband has now joined me. We are more than happy with Laura and how she’s handled everything. Highly recommend her to any of my friends or anyone in need of help With banking.nnThanks :)
Ric Verges (05/21/2020)
Very disappointed ,during business hours to find bank was closed and ATM would not swipe my card to make payment on card
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