Ponsi Shoes & Medical Supply

They were attentive and tried to provide a good service. I was fitted for custom get orthotics because I need cushioning. These gel orthotics are made there and not a clear gel you get over-the-counter. These are heavy and large. It was a tight fit in a Brooks Glycerin size 13 width 2E. My podiatrist recommended Brooks Glycerin for added cushioning. If you order a gel orthotic, I would get fitted for a shoe there. These may not fit in all shoe brands. Ponsi has a limited selection of shoe brands - New Balance, Propet, Dr. Comfort. I personally would not opt for this kind of gel orthotic because of it's weight and size. I'm going to try somewhere else for something comforting without the cumbersome dimensions.

I stopped here out of desperation- my feet hurt so bad I could barely walk - they fitted me with a pair of shoes that were so far out of the range I would normally consider for a shoe but I could feel the difference immediately- cut down on my pain almost immediately- I was still having some minor issues and went to a foot doctor - I do recommend doing that first - but the service here was fantastic

I would not even give them any stars. My aunt purchased shoes for my uncle in Nov 2019. He never wore the shoes because he passed away. She has been buying shoes since 2011 for him at Ponsi. They would not let us return the shoes for a refund because we didn't have the original box. They would give us a store credit which we would not need since he passed away. You couldn't find a box at the store to resale them. If the grief she is dealing with isn't enough since losing someone you were with for 54 years, but now she has to deal with this issue.

The individualized service was great finely a place that will not rush you. they listen to your problem and take care of it . they spend the time with everyone. I did have to wait a bit but when it was my turn they did not rush me. The wait was well worth it. My feet have never felt so good

Disappointed in customer service! Wouldnt return a pair of brand new shoes bought a few weeks ago because we didnt have our box. My uncle was in hospital and died... cant remember where the box went. Brand new shoes... been a loyal customer for over 8 years. Buyer beware.