Royal Life Centers at The Haven

Royal Life Center in Lacey (and everyone we were in contact with from the call Centers) were absolutely amazing. From intake to care, proper, knowledgeable and caring medical staff that gave individual care to everyone there; it made such a hard thing (going through detox) so comfortable. Loved that we all had our own rooms, snacks available at all times, smoke breaks when we need it, amazing counselors, speakers in intimate groups. The staff have such personal knowledge of what you may be going through that there is compassion and love. This gave me the reset that I needed when I thought that I was going to die. I can’t say enough good things about this place (even through this COVID stuff) they handle everything with efficiency, cleanliness and caring. I will only recommend Royal Life Centers to anyone who asks. ud83dudc9c Much love and respect to all the staff, chef, nurses, crew, maintenance, group leaders, nighttime staff and independent inspiring speakers that came in on their own time!!

Royal in lacey was the first detox that i had ever been to back in 2015. My experience was very good, I didn't have any insurance at the time but they worked with me on a cash price and was able to make it happen. I've always shared with people the experience I had at royal. Just recently I have been trying to get into royal again, this time I have state insurance and I was happy to hear that royal had opened up a couple beds for people that only have state medical. I was doing as instructed and calling daily at 9:30 am, sometimes called several times a day hoping maybe something opened up but never happened. I called for 2 weeks with no luck, one day I called and was literally verbally attacked by one of the call center guys, accusing me of having my mother call instead of doing it myself, called me a dope feind liar and would not calm down to talk. This was shocking to me to be treated this way by a facility that is supposed to help people in my situation. Hopefully the owner will investigate to find out what's going on cause that's definitely not how I would want my business being represented.

Hello Lacey Royal's Team!!nI currently have a loved one going through your detox program. He has been there for 3 days and has spent 3 nights so far and wow, I absolutely needed to inform you all that I am beyond pleased with your staff!! There are two names that stand out to me only because I've spoke to both of these lady's a handful of times and that is Miekel and Melissa but please know that does not exclude the kind gentleman that welcomed us as I pulled in to drop my boyfriend off or the one's that called to let me know my boyfriend was on his way to the ER his first night and then made sure regardless of it being 12:30AM when he returned back to your facility after being cleared from falling in and out of consciousness while going through his intake you still called to reassure me that he was back and safe and everything was ok and the ones that have answered the main phone line with nothing but kindness and compassion in your voices while answering any questions or concerns I may have had. My boyfriend sadly has walked through this process so many times that I have lost count but out of all of the other facilities he has been to prior there has never been one that I have felt such a deep desire to write a review for like I am doing for you all. Thank you for all your hard work and clearly loving your jobs! As a recovering addict myself I know that it is extremely important to have a team like yours and I can only imagine the amazing impact you have left on the lives of others both past and present and those you will continue to impact. Keep doing what your doing cause your doing it right!! Im truly amazed and beyond grateful!!! Blessings to you all and Happy Holidays I know mine will be so much better having my healthy wonderful boyfriend back home!! Im looking forward to hearing about his experience and am expecting to hear nothing but great things and will make sure to stop by again and let you know! Take care Team!nnPlease share this with your staff I believe they need to know their kindness is not over looked! The tone in your voice and the smile while you talk shines bright through the phones!nnUpdate: after replaying my voicemail the night my boyfriend was taken to the ER it was John (supervisor) who kindly and compassionately informed me of my boyfriend having to go into the ER and then informing he was back safely! Thank you John!

Was treated with respect and compassion. Thank you to all of the staff!! I spent 3 days here before I moved on to a one month in patient treatment facility in Portland. 7 months later and still sober, living life to its fullest! Thank you!!

This facility is seriously government insurance vs private insurance bias. I was told my family member had o call in every morning about a bed if his insurance wasn't private. Wow. Greed shouldn't be a factor in health care