Journeys

Went to the mall to exchange shoes for a different size and this store wasn’t open at 11am when the mall opened at 10?? Definitely won’t return to this location.

Extremely helpful and social. Every Journeys I've visited has a welcoming and warm atmosphere. Tanger and southills have the best! ud83dudcafud83dudc4d

I don't usually do this, but here goes: I have bought a few pairs of shoes from Journey's before. I like a few of the brands they offer. Well the other day I went in to buy a pair of shoes that were on sale. The only pair in my size were on display. The left shoe was out, and as hard as they could try, they couldn't find the right shoe. They offered to order them for me, which I did. I ordered them Tuesday at around 5pm and they arrived Thursday before noon. AWESOME! Except..the pair in the box marked 11 was actually a 10. I called again, told them the situation, and they looked for another pair locally, but there were none. Luckily, I had the day off work, so I went back out. This guy turned the store upside down looking for that lost right shoe again, even though he knew he wasn't going to find it. Then he called the store the mix up happened at and is having them rush the shoe out for me. These guys went above and beyond on this one. They very easily could have just re-ordered the shoe and had me take the extra time it took to deal with the online exchange process of sending it back, waiting until they received it, and then waiting for the new shoe to arrive. Instead, they creatively solved the problem so that my shoes get here faster. Kudos. I thought about giving 4 stars just because of the mix up with the sizes, but that had nothing to do with this store. This store is great!

Super friendly staff, great experience.

Journey down this path!