Indian Peaks Medical Group

My experience here has been very positive, the staff supported me emotionally during a health challenge and it was easy to schedule an appointment

If I could give zero stars I would. I’ve never had a worse customer experience in my life. The staff has limited social skills and no customer service skills. The only reason I showed up for my three appointments was because it was the closest pulmonologist (1hr away) and I had already invested so much time and money by the third attempt and couldn’t afford to start over somewhere else. The first time I showed up for my appointment, the medical assistant was out, so the admin staff completed the assessments and helped the doctor with an EKG. It took a few tries to get it right. The second time, I was seated in exam room 1 for 20 minutes and then transferred to room 2 where I waited 45 minutes without anyone checking in with me. There was only one other patient in the place. I decided to ask the medical assistant (she was actually there that day) if I would still be seen, and she avoided eye contact and acted as if I was not standing in front of her until I said “excuse me” and asked my question. She said yes and continued typing on her computer. When the NP saw me 15 minutes later, she restated what she stated at the last appointment, confirmed she wanted to procede with two prescriptions, and I was out in ten minutes. The process of contacting staff to have the right prescriptions sent to the right pharmacy was a nightmare (through several phone calls, emails, and voicemails unreturned). When I did speak with a staff members, they consistently discontinued the call quickly without hearing what else I had to say. Now I am attempting to have the prescriptions refilled and they are similarly unable to get in contact or follow through. I won’t be surprised if I never hear from them again and they pretend I am no longer a patient. I am amazed at how difficult the process has been. There is no work ethic in this office.