QDOBA Mexican Eats

The queso and chips are a meal for me. I also love the cheese quesadilla. I can't do the chicken or beef because of a pepper allergy.nFriendly staff and a clean space.

Take no care to get online and delivery orders correct. Not even complicated orders. I mean completely missing entrees, no chicken in a chicken bowl. Burned twice. Never again.

I eat here like 3 times a week, I’m addicted, amazing food and staff

Other than giving me a fork instead of a spoon for my meal, everything was perfect. Staff was friendly and store was clean.

This is definitely a zero star restaurant! After my experience on 8/5/2020 I will never order from any Qdoba restaurant again. I made an online order directly from the Qdoba app for delivery. After an hour of no word we called Qdoba and the order has been sitting for an hour with no word of delivery. We requested for a refund and they refused and said call DoorDash even though we ordered from Qdoba. We were unable to contact doordash and made an order through a different restaurant still delivered by doordash (received that order no issues). Two hours later we get a call from doordash because they were being refused to deliver the food. We explained to doordash that it has been two hours and we wanted the food remade because it is not safe to eat food that has been sitting out for two hours. Qdoba refused to remake the order even though the issue was on Qdoba’s end because doordash did not receive the order until two hours after the order was sitting out. We will never go to another Qdoba again because they have poor customer service and refused to do right by their customers. Now I am working with doordash customer service to try to get a credit for an order we never received and was unsafe to eat.nnUpdate: I have worked in customer service for 10+ years. I knew from the start that this issue needed to be 100% resolved by Qdoba NOT doordash. However, I took the extra steps and contacted doordash spent 90 minutes with them on the phone. The investigation came to the conclusion that Since the order was made on Qdoba app that it is 100% Qdoba responsibility to handle customer issues. Either by remaking the food when the doordasher was at the location or crediting me immediately. That doordash delivery for these orders never receives customer billing information to have access to give credits. So once again call Qdoba for them to resolve the issue and the manager refused to issue the credit and once again pushed the issue on doordash telling me to call them. After explaining to her that it is her responsibility to resolve and telling her how to contact doordash she hung up on me with no resolution. This is extremely poor customer service!!! So now will resolve through the bank.