Kids Foot Locker

They had good prices but terrible customer service. Not one of the staff there working said hi to us or even acknowledged our presence in their store. And if they did, they did a great job at making sure not to notice us. We went to other shops that day and were greeted right away and asked if we needed any help with anything. I even heard one of the employees mock me for being surprised at a price of a shoe (they were selling 10 dollar shoes! Of course I'd be shocked!). And when we were ready to try on some shoes, no one still came over to help. The entire situation felt very xenophobic. You'd think that with everything going on with race and this pandemic that people would be just a little nicer, but we're proved wrong again and again. My family and I felt so discriminated in that store walking in and walking out. After this experience I'm making sure that we never buy from them again. Because there are better stores out there with better prices and better selection of shoes, and of course way better customer service.nShopped on July 17, 2020

I don't usually write reviews but the manager there, I believe her name was Melissa, was very rude and acted like my business was not important to her. No help at all. The only reason I'm giving two stars is because the other two girls there were great and tried to help me with all of my questions. One of them should be in charge of the store.

I wish I could give them a better review but I cant. I went in store and bought a pair of shoes. They were out of stock so the employee ordered them to come to my house. I received a completely different order. Since I placed the order in store I went back in store and the girl was at first understanding. Than told me I was going to get a refund for the shoe that they sent me not the one I actually bought. What like 20 difference. She said she was the supervisor. Really so I give you my money and get nothing no way. So I said no I either want the shoe I PAID FOR IN STORE. OR I WANT MY SHOES. she was on the phone with a help desk who decided to refund me to a gift card since I didnt have the card I originally paid with. Awesome. Than she got rude saying next time dont go to where I went to buy this shoe online. I was like well I came here. She than gave me attitude and was like I have Never see it before. I'm like well I am in the store I bought them from. Check I paid for them right at that counter. Instead of taking responsiblity and apologizing for the inconvenience that close to Christmas. I get it a mistake was made own it and fix it. I got someone else's order. Even got the actual order they were supposed to get. There name there address. Everything. I've made a sound decision to never return to them. The worst. Yeah I get it the wrong shoe was sent but make it right. Dont make me sound like the bad guy because I didnt get what I paid for. Het attitude was unnessacay. I can order my shoes directly from Nike and avoid the them all together. Honestly.

Walked in the store at 7:30 this evening, we were the only family in there, my intention was to purchase two pairs of shoes for my 9 year old and a pair for my 3 year old. We weren’t greeted , weren’t even looked at. We browsed the selection and we’re interested but the staff stared mindlesly into space. We went to journeys kids , we’re helped immediately by a curtious and helpful staff. Maybe they should head over there and take some customer service lessons from the employees at journeys.

My son loved his experience here.